Business Process Analyst


The Business Process Analyst (BPA) works with business process owners and subject matter experts (SMEs) in business areas focusing on understanding key business processes and the upstream/downstream processes related to the core business process.  The BPA role works to ensure that the business processes and supporting systems continue to meet the business owners current and future needs. The BPA maps/models the current state process(es) including human to human interaction, human to system interaction and system to system interaction.  The process mapping/modeling may also incorporate document content, use of business information/data, use of business rules, visual representation for the business staff and incorporate links to outside organizations.  The BPA helps to identify bottlenecks, gaps and risk in the current state process(es) and working with the business SMEs will use business process modeling of future state business process improvement (BPI) and optimization changes with impacts to upstream and downstream process(es).  The BPA will suggest process changes for process flow, personnel resources and skills, policy, goal and rule changes along with metrics to measure the impact of those changes.  The BPA helps the business articulate the capabilities needed to better support their work efforts and to create value. The BPA is a liaison to IT in BPI initiatives to determine technology impacts and opportunities that are related to the business operations changes.  The BPA also works with the Risk area to identify risks associated with BPI and possible mitigations.


Knowledge/Skill Requirement 

·5+ years of experience as a Business Process Analyst. Preferred CBAP and/or BPM certification.

·Proficiency with Visio and other business process modeling tools and business process modeling notation (BPMN).

·Adept at using multiple facilitation and inquiry methods and techniques when working with users and SMEs in the business

·Inquisitive nature and demonstrated strength in partnering with business users at all levels int the organization.

·Proficiency in researching best practices in business process compared to industry peers.

·Experience with defining business outcomes related to BPI and establishing future state measures/metrics.