Loan Collections Officer

Job Title:  Loan Collections Officer

Industry:  Mortgage Industry

Location: Glen Allen, VA

Job Type:  Temporary

Length of Assignment: through December 2017  - option to extend

Number of Resources Needed:  1

Start Date:  As soon as possible

Normal Work Hours: The work hours are Monday-Thursday 12:30pm-9:00pm and Friday 11:30am-8:00pm.  The selected candidates will be required to work 2 Saturdays a month from 9:00am-1:00pm.  Interested candidates are asked to seriously consider the work hours requirement as attendance is very important in this role.

Background Check Required:  Criminal, Drug Test

Rate:  $19.35/hr



  • Collect payments on early stage accounts (1 and 2 month) through problem resolution, servicing and negotiation techniques.  
  • Take phone payments, payment arrangements and repayment plans.  
  • Discuss Loss Mitigation options.

Knowledge/Skill Requirements:

  • Collections or customer service experience.
  • Candidate must have a good working knowledge of FHA/VA default and mitigation procedures.
  • Excellent communication skills and analytical skills along with experience using mortgage servicing systems.