Business Analyst

35% Business Analysis

• Identifying business needs and defining feasible solution scopes.
• Working with stakeholders to understand their working environments while evaluating other work effort requirements that may cause conflict or redundancy.
• Identifying and documenting business, technical, product, process, and workflow requirements.
• Analyzing, understanding, and documenting “current state” processes to ensure that the clients and project team understand the context and implications of change.
• Working with the client to prioritize and rationalize requirements.
• Assembling and presenting information to management-level positions, as necessary.
• Contributing to Risk Register, Risk Management Plan, and Issue Log, as managed by Program/Project Manager (PM), including by providing any necessary analysis and escalation recommendations.
• Reviewing and providing feedback on IT  Test Plans.
• Creating or contributing to Training Strategy and Plan.
• Assisting with Quality Assurance Testing, as necessary.
• Coordinating User Acceptance Testing, as necessary.
• Assisting in end-user training coordination and development by suggesting the best fit approach.
• Assisting in production verification and initial support for end-users, as necessary.
• Providing back-up support to PM, as necessary.
• Providing light PM functions on smaller, operational efforts, as necessary when a PM is not otherwise assigned.
• Supporting the day-to-day operations of the ePMO as assigned.
• Reviewing and grooming backlog of work.

35% Project Delivery Support

• Overall positive and constructive attitude. Issues or concerns should be brought up to the ePMO Manager.

• Manage escalation appropriately under Manager guidance, quantify impact for risks and issues.
• As a Center of Excellence, the ePMO’s expectations focus on high-quality work products and effort. Completed work products (customer deliverables) should be peer and Manager reviewed.
• Utilize diplomacy to logically manage conflict, diffusing negativity where applicable. Facilitate collaboration to gain common ground and confer with ePMO Manager for advisement when necessary.
• Ensure communication is thorough, consistent, and accounts for variations to reach each audience.
• Highly focused on collaboration to find solutions to keep momentum on project timelines.
• Teamwork – Work collaboratively to support ePMO work efforts and team members.
• Initiative – Highly proactive, resourceful, and takes initiative on ensuring requirements and documented processes are thorough.
• Responsibility – Takes ownership of the success or failure of assigned tasks.
• Critical Observation – Actively observes and analyzes situations and meetings to extract actionable tasks and assignments.
• Integrity – Presents all ePMO work and approach honestly and ethically.

30% Stakeholder Relations

• Develop project/stakeholder specific project delivery approach with collaboration from Project Manager and ePMO Manager and team to ensure palatability, partnership and acceptance.

• Diffuse negative perception by course adjusting when constructive criticism is provided by management.
• Apply versatility to both work assigned and approach to ensure deliverables are met; evaluate tools across methodologies (Agile, Waterfall, etc.) to determine best fit for efficiency and ease of use by project sponsors and team.
• Self-Awareness.
• Demonstrate ability to internalize feedback from ePMO Manager, grow and improve, and manage perception

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