Business Analyst

35% Business Analysis

  • Identifying business needs and defining feasible solution scopes.
  • Working with stakeholders to understand their working environments while evaluating other work effort requirements that may cause conflict or redundancy.
  • Identifying and documenting business, technical, product, process, and workflow requirements.
  • Analyzing, understanding, and documenting “current state” processes to ensure that the clients and project team understand the context and implications of change.
  • Working with the client to prioritize and rationalize requirements.
  • Assembling and presenting information to management-level positions, as necessary.
  • Contributing to Risk Register, Risk Management Plan, and Issue Log, as managed by Program/Project Manager (PM), including by providing any necessary analysis and escalation recommendations.
  • Reviewing and providing feedback on IT  Test Plans.
  • Creating or contributing to Training Strategy and Plan.
  • Assisting with Quality Assurance Testing, as necessary.
  • Coordinating User Acceptance Testing, as necessary.
  • Assisting in end-user training coordination and development by suggesting the best fit approach.
  • Assisting in production verification and initial support for end-users, as necessary.
  • Providing back-up support to PM, as necessary.
  • Providing light PM functions on smaller, operational efforts, as necessary when a PM is not otherwise assigned.
  • Supporting the day-to-day operations of the ePMO as assigned.
  • Reviewing and grooming backlog of work.

 

 

35% Project Delivery Support

  • Overall positive and constructive attitude. Issues or concerns should be brought up to the ePMO Manager.
  • Manage escalation appropriately under Manager guidance, quantify impact for risks and issues.
  • As a Center of Excellence, the ePMO’s expectations focus on high-quality work products and effort. Completed work products (customer deliverables) should be peer and Manager reviewed.
  • Utilize diplomacy to logically manage conflict, diffusing negativity where applicable. Facilitate collaboration to gain common ground and confer with ePMO Manager for advisement when necessary.
  • Ensure communication is thorough, consistent, and accounts for variations to reach each audience.
  • Highly focused on collaboration to find solutions to keep momentum on project timelines.
  • Teamwork – Work collaboratively to support ePMO work efforts and team members.
  • Initiative – Highly proactive, resourceful, and takes initiative on ensuring requirements and documented processes are thorough.
  • Responsibility – Takes ownership of the success or failure of assigned tasks.
  • Critical Observation – Actively observes and analyzes situations and meetings to extract actionable tasks and assignments.
  • Integrity – Presents all ePMO work and approach honestly and ethically.

 

30% Stakeholder Relations

  • Develop project/stakeholder specific project delivery approach with collaboration from Project Manager and ePMO Manager and team to ensure palatability, partnership and acceptance.
  • Diffuse negative perception by course adjusting when constructive criticism is provided by management.
  • Apply versatility to both work assigned and approach to ensure deliverables are met; evaluate tools across methodologies (Agile, Waterfall, etc.) to determine best fit for efficiency and ease of use by project sponsors and team.
  • Self-Awareness.
  • Demonstrate ability to internalize feedback from ePMO Manager, grow and improve, and manage perception

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