Business Process Analyst - Telecommunications

Job Title:  Business Process Analyst  - Telecommunications

Industry:  Utilities

Location:  RICHMOND, VA 

Job Type:  Temporary

Start Date:  1/9/2017

End Date:  1/9/2018 – option to extend

Normal Work Hours: 8:00 am to 5:00 pm, Monday - Friday

Rate:  $25-40/hr

Background Check Required:  Yes

Benefits Offered:  Yes


  • Basic knowledge of circuit design.
  • Experience placing orders with telecommunications providers for leased circuits.
  • Strong written and oral communication skills.
  • Strong planning and organizational skills with the ability to facilitate and/or work on multiple projects simultaneously.
  • Strong computer skills including Excel, Word, Outlook, Sharepoint, Power Point and Visio.
  • Ability to exercise independent judgment and decision-making, along with knowledge of when to get others involved.
  • Ability to proactively manage 40+ assignments /telco orders.
  • Strong customer service orientation.  


  • Place orders for new leased telecommunications circuits.
  • Place orders for changes or disconnection of leased telecommunications circuits.
  • Manage and track circuit requests to include placing the order, ensuring installation is complete within due date and ensuring circuits are added to billing system.
  • Update circuit documentation in various tracking systems.
  • Review billing and accounting issues.
  • Order, track and coordinate Telco Special Construction projects.
  • Coordinate installation of Telco service entrance cable.
  • Coordinate installation of high voltage protection equipment at the Telco demarc.
  • Identify opportunities to improve the efficiency and effectiveness of the business processes within the entire business unit without jeopardizing reliability, availability, or safety.